Terms/Conditions and Privacy Policy
Disclaimer; Terms and Conditions Policy Matted Memories & More LLC ________________________________________ Website Owner, the Offering, and Binding of Terms This website is owned and operated by Matted Memories & More LLC. These Terms and Conditions ("Terms") set forth the terms under which you may use our website and services as offered by us. This website offers visitors access to custom picture framing services, preservation consulting, and the purchase of framed artwork and memorabilia. By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these Terms. ________________________________________ Who Can Use Our Website To use our website and/or receive our services, you must be at least 18 years of age or of the legal age of majority in your jurisdiction, and possess the legal authority and freedom to enter into these Terms as a binding agreement. You may not use this website or receive services if doing so is prohibited by applicable law or regulation. ________________________________________ Key Commercial Terms By purchasing an item, you agree that: 1.You are responsible for reading the full item listing before committing to buy. 2.You enter into a legally binding contract when you complete the checkout process. ________________________________________ Return and Refund Policy For any undamaged product, return it with included accessories and original receipt within 14 days of receipt, and Matted Memories & More LLC will exchange it or offer a refund based on your original payment method. Please note: •Products must be returned in the country where purchased. •The following items are non-returnable: custom frames, personalized orders, altered items, and clearance items. ________________________________________ Retention of Right to Change Offering Matted Memories & More LLC reserves the right, without notice, to: •Change or discontinue any services. •Limit access to the website or services. •Permanently or temporarily suspend access for any reason, without liability. ________________________________________ Warranties & Responsibility for Services and Products If a valid warranty claim is made, we will repair the defect or replace the product. If repair or replacement is not possible within a reasonable time, we will issue a full refund upon return of the product. We will cover outbound shipping costs for replacements; customers are responsible for return shipping. ________________________________________ Intellectual Property Ownership All content on the website—including software, images, text, graphics, logos, and media—is the exclusive property of Matted Memories & More LLC. You may not copy, reproduce, distribute, publicly display, modify, or create derivative works without our written permission. By uploading content (e.g., images, designs, or artwork), you confirm that you own the rights or have proper licensing. You consent to your content being publicly displayed on our website. ________________________________________ Account Suspension or Cancellation We may suspend or terminate your access to the website or services at our discretion, especially if you violate any provision of these Terms. You may cancel your account or services at any time. Subscription-based services will only be discontinued after the current paid period ends. ________________________________________ Indemnification You agree to indemnify and hold Matted Memories & More LLC harmless from any claims, demands, losses, liabilities, or expenses (including legal fees) arising from your use of our website or services. ________________________________________ Limitation of Liability To the maximum extent permitted by law, Matted Memories & More LLC is not liable for: •Indirect or consequential damages, including loss of profits or data. •Personal injury or property damage resulting from use of our services. •Unauthorized access to personal information on our secure servers. ________________________________________ Right to Modify Terms We reserve the right to change these Terms at any time. You should review this page periodically. Material changes will be notified. Continued use of the site after changes constitutes acceptance of the updated Terms. If you disagree with any terms, you should discontinue use of the website. ________________________________________ Promotional Emails and Content By providing your contact information, you agree to receive occasional promotional messages from Matted Memories & More LLC. You can opt out of these communications at any time by notifying us directly. ________________________________________ Legal Jurisdiction and Dispute Resolution These Terms are governed by the laws of the State of Alabama, United States. Any disputes shall be resolved exclusively in a court located in Montgomery, AL. The United Nations Convention on Contracts for the International Sale of Goods is excluded. ________________________________________ Customer Support Contact For customer support or inquiries, please contact: Matted Memories & More LLC 📧 Email: [mattedmemoriesandmorellc@gmail.com] 📞 Phone: [334-202-7956] 🌐 Website: [Mattedmemoriesandmore.com]
Privacy Policy Effective Date: April 12, 2025 This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our website [mattedmemoriesandmore.com]. We respect your privacy and are committed to protecting your personal information. By using our website and services, you agree to the terms outlined below. ________________________________________ 1. What Type of Information Do We Collect? We receive, collect, and store any information you enter on our website or provide us in any other way. This includes: •Name, email address, phone number, and mailing address •Payment details (including credit card information) •IP address and browser information •Purchase history and customer feedback •Session information like page response times, page interaction details, and browsing behavior •Login credentials (if applicable) ________________________________________ 2. How Do We Collect Information? When you conduct a transaction on our website—such as submitting a contact form, subscribing to our newsletter, or purchasing a product—we collect the personal information you give us. This may include your name, email address, physical address, or payment details. Your information is collected only for the specific purposes stated in this Privacy Policy. ________________________________________ 3. Why Do We Collect Personal Information? We collect such information for the following purposes: •To provide and operate our services •To process orders and transactions •To offer customer support and resolve disputes •To send service updates, promotional content, and event announcements •To comply with applicable laws and regulations •To analyze and improve the user experience on our website ________________________________________ 4. How Do We Store, Use, Share, and Disclose Your Personal Information? Our website is hosted on the [ Wix.com] platform, which provides us with an online platform to sell products and services. Your data may be stored through their data storage systems and databases. These systems are secure and protected by firewalls. All direct payment gateways used by our platform comply with PCI-DSS standards managed by the PCI Security Standards Council. We do not sell, rent, or trade your personal information with third parties. However, we may disclose information if required by law or if you violate our Terms of Service. ________________________________________ 5. How Do We Communicate With You? We may contact you using the personal information you’ve provided to: •Confirm orders or account activity •Provide customer support •Send newsletters, promotions, or surveys •Notify you of updates to our policies or website •Collect fees or resolve disputes We may contact you via email, phone, text messages, or postal mail. You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. ________________________________________ 6. Cookies and Tracking Tools Our website uses cookies and other tracking technologies to enhance your browsing experience and understand site usage. These tools may collect: •Pages visited •Time spent on pages •Click-throughs •IP address and device/browser type Third-party services like Google Analytics may also place cookies or use similar tracking methods, and their practices are governed by their own privacy policies. You can manage cookie preferences through your browser settings. ________________________________________ 7. Withdrawing Consent If you no longer want us to process your data, or if you’d like to access, correct, amend, or delete personal information we have about you, please contact us: 📧 Email: [mattedmemoriesandmorellc@gmail.com] 📬 Mailing Address: [1938 Marler Rd, Pike Road AL 36064]. ________________________________________ 8. Privacy Policy Updates We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on this page. We will notify users of material updates here, so please check back regularly. ________________________________________ 9. Questions and Contact Information If you have any questions about this Privacy Policy or how your data is handled, please reach out to us: 📧 Email: [mattedmemoriesandmorellc@gmai.com] 📬 Mailing Address: [1938 Marler Rd, Pike Road AL, 36064] Privacy Policy Effective Date: April 12, 2025 This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our website [mattedmemoriesandmore.com]. We respect your privacy and are committed to protecting your personal information. By using our website and services, you agree to the terms outlined below. ________________________________________ 1. What Type of Information Do We Collect? We receive, collect, and store any information you enter on our website or provide us in any other way. This includes: •Name, email address, phone number, and mailing address •Payment details (including credit card information) •IP address and browser information •Purchase history and customer feedback •Session information like page response times, page interaction details, and browsing behavior •Login credentials (if applicable) ________________________________________ 2. How Do We Collect Information? When you conduct a transaction on our website—such as submitting a contact form, subscribing to our newsletter, or purchasing a product—we collect the personal information you give us. This may include your name, email address, physical address, or payment details. Your information is collected only for the specific purposes stated in this Privacy Policy. ________________________________________ 3. Why Do We Collect Personal Information? We collect such information for the following purposes: •To provide and operate our services •To process orders and transactions •To offer customer support and resolve disputes •To send service updates, promotional content, and event announcements •To comply with applicable laws and regulations •To analyze and improve the user experience on our website ________________________________________ 4. How Do We Store, Use, Share, and Disclose Your Personal Information? Our website is hosted on the [ Wix.com] platform, which provides us with an online platform to sell products and services. Your data may be stored through their data storage systems and databases. These systems are secure and protected by firewalls. All direct payment gateways used by our platform comply with PCI-DSS standards managed by the PCI Security Standards Council. We do not sell, rent, or trade your personal information with third parties. However, we may disclose information if required by law or if you violate our Terms of Service. ________________________________________ 5. How Do We Communicate With You? We may contact you using the personal information you’ve provided to: •Confirm orders or account activity •Provide customer support •Send newsletters, promotions, or surveys •Notify you of updates to our policies or website •Collect fees or resolve disputes We may contact you via email, phone, text messages, or postal mail. You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. ________________________________________ 6. Cookies and Tracking Tools Our website uses cookies and other tracking technologies to enhance your browsing experience and understand site usage. These tools may collect: •Pages visited •Time spent on pages •Click-throughs •IP address and device/browser type Third-party services like Google Analytics may also place cookies or use similar tracking methods, and their practices are governed by their own privacy policies. You can manage cookie preferences through your browser settings. ________________________________________ 7. Withdrawing Consent If you no longer want us to process your data, or if you’d like to access, correct, amend, or delete personal information we have about you, please contact us: 📧 Email: [mattedmemoriesandmorellc@gmail.com] 📬 Mailing Address: [1938 Marler Rd, Pike Road AL 36064]. ________________________________________ 8. Privacy Policy Updates We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on this page. We will notify users of material updates here, so please check back regularly. ________________________________________ 9. Questions and Contact Information If you have any questions about this Privacy Policy or how your data is handled, please reach out to us: 📧 Email: [mattedmemoriesandmorellc@gmai.com] 📬 Mailing Address: [1938 Marler Rd, Pike Road AL, 36064]